Intuit . Quicken Healthcare . 2006

Concept Sketches
Wireframes
UI Spec
insurance Claim Details
Claim Assistance
Insurance Plan Details + Claims List
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Tracking medical bills, insurance benefits, and payments is a complicated task that even the most organized people can find daunting. Using a design approach that allowed designers and researchers to engage directly with existing and target customers throughout the process, we created software that allows customers to download their insurance EOB (explanation of benefits) information, understand the coverage and charges, and gives them the confidence to pay only what they owe.

I led a team of internal designers and consultants to develop concepts, testing materials, and final designs. I also provided guidance to our Visual Designer and worked with User Researchers and Product Management to plan user studies and prioritize findings.

This project resulted in key members of the team filing and receiving a number of patents:

Managing Insurance Claim Data Across Insurance Policies
United States 8103527 . Issued January 24, 2012
Associates health insurance claim data across multiple claims and insurance companies, in order to determine patient’s financial responsibility and present it in an easily understood graphical user interface.

Method and System for Providing Healthcare Claims Assistance
United States 8108277 . Issued January 31, 2012
Assists patients in understanding claims by “translating” service descriptions into commonly understood language.

Managing Insurance Claim Data
United States 8086474 . Issued December 27, 2011
Associates claim data across multiple claims to determine patient’s financial responsibility and present it in a graphical user interface patients can easily understand.

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